Privacy Policy

Information we collect

When you submit our contact form, we may collect information you provide such as your name, company, business email address, phone number, number of employees, number of locations, preferred contact method, the services you are interested in, and the details you choose to provide about your technology needs.

We also collect limited technical and usage information when you visit the site. This may include pages viewed, referring pages, browser and device information, approximate geographic information, clicks, scrolling, and other interactions used to understand how visitors use the website.

Cookies and website analytics

We use Zoho PageSense to understand website traffic, visitor journeys, conversions, and usability. PageSense uses cookies to recognize sessions and returning visitors and to support analytics features such as funnels, goals, heatmaps, and session recordings.

A cookie notice is provided on this site with an option to opt out of PageSense cookie-based tracking. If you opt out, PageSense is configured to stop tracking your identity and visitor data on experiment pages according to that preference.

Session recordings are used to understand navigation and usability. Information typed into website form fields is masked, and the contact form is additionally marked for developer-side masking so its contents and interactions are not intended to appear in recordings.

How we use information

We may use information collected through the website to:

• Respond to inquiries and communicate with prospective or existing clients.
• Understand the services or support a business may need.
• Operate, maintain, secure, troubleshoot, and improve the website.
• Measure website performance, traffic, conversions, and usability.
• Maintain business records and comply with applicable legal or regulatory obligations.

Zoho CRM and lead information

Information submitted through the website contact form is sent to Zoho CRM and may be stored as a lead or other customer relationship record so Valhalla IT can respond to the inquiry and manage follow-up. After a successful form submission, analytics information associated with that visitor may also be connected to the corresponding CRM lead to help us understand the pages and services involved in the inquiry.

Service providers

We use third-party service providers to operate portions of the website and our business systems. These include Zoho for CRM, webform processing, and website analytics, and Cloudflare for website hosting and delivery. These providers may process information on our behalf according to their own agreements, security practices, and privacy terms.

We may also disclose information when required by law, to protect our rights or the security of our systems, or in connection with a business reorganization, acquisition, or similar transaction.

Sale of personal information

Valhalla IT does not sell personal information collected through this website and does not rent website lead information to third parties.

Data retention

We retain website inquiry and related business information for as long as reasonably necessary to respond to requests, maintain appropriate business records, support client relationships, protect our systems, and satisfy legal or contractual obligations. Analytics information is retained according to our configured settings and the applicable service provider's functionality.

Security

We use reasonable administrative and technical measures intended to protect information handled through our website and business systems. No website, network, or storage system can be guaranteed to be completely secure, and we do not make such a guarantee.

Your choices

You can use the website cookie notice to opt out of PageSense cookie-based analytics. You may also contact us to ask about personal information you previously submitted through this website, or to request that we correct or delete it where appropriate and subject to any legal, contractual, security, or recordkeeping obligations that require us to retain it.

Children's privacy

This website and Valhalla IT's business services are not directed to children under 13, and we do not knowingly seek to collect personal information from children through this website.

Third-party websites

This site may link to third-party websites or services, including the Valhalla IT client support portal. Their privacy practices are governed by their own policies and are not controlled by this website privacy policy.

Changes to this policy

We may update this policy when our website, business practices, or legal requirements change. The revised version will be posted on this page with an updated effective date.

Contact Valhalla IT

Questions or requests related to this privacy policy can be sent to info@valhalla-it.net or made by phone at 743.231.5200.